Skip to content Onyx Local is committed to protecting the privacy and security of visitors to our website and users of our services.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with our services.
By using our website or services, you consent to the practices described in this policy.
We may collect the following types of information:
You may voluntarily provide personal information including:
• name
• business name
• email address
• phone number
• billing details
• service-related information
This information may be collected when you:
• submit a form
• request information
• schedule a call
• communicate with us
We may collect and process information related to communications, including:
• call recordings
• call transcripts
• qualification responses (e.g., budget, timeline, project type, location)
• interaction history with AI or live representatives
This data is used to qualify leads, improve service delivery, and ensure accurate communication.
We may automatically collect certain technical information including:
• IP address
• browser type
• device information
• usage behavior
• cookies and tracking data
This helps us improve website performance and user experience.
If you interact with our messaging systems (including SMS), we may collect and process:
• phone numbers
• message content
• timestamps and delivery data
This data is used strictly for communication and service delivery.
We do not sell, share, or distribute SMS consent or messaging data to third parties for marketing purposes.
We use collected information to:
• deliver and operate our services
• qualify and verify leads
• communicate with users
• provide customer support
• improve our offerings
• send service-related notifications
We do not sell, rent, or trade personal information.
Information submitted through our lead generation systems may be shared with a business client for the purpose of responding to your inquiry.
By submitting your information, you consent to being contacted by that business via phone, SMS, or email.
We may use third-party platforms to deliver services, including:
• advertising platforms (e.g., Meta/Facebook)
• hosting providers
• analytics tools
• messaging platforms
• CRM systems
• call handling and AI systems
Information may be shared with these providers only as necessary to perform services.
We may use AI-assisted tools to communicate with users, collect information, and qualify leads.
These systems are used to assist in service delivery and may process information provided during interactions.
We use cookies to:
• enhance functionality
• improve performance
• understand user behavior
You may disable cookies through your browser settings.
You may opt out of communications at any time by contacting:
SMS opt-out instructions are provided within messaging interactions where applicable.
We implement administrative, technical, and physical safeguards to protect information.
Data may be stored and processed through secure third-party platforms used to operate our services.
However, no system can guarantee complete security.
We retain personal data only as long as necessary to:
• provide services
• comply with legal obligations
• resolve disputes
Our services are intended for business use.
We do not knowingly collect personal information from children under 13.
If such information is identified, it will be deleted.
Our website may link to third-party sites.
We are not responsible for their privacy practices.
We may provide tools or configurations intended to support regulatory requirements such as ADA, GDPR, CCPA, COPPA, or messaging regulations.
These tools are provided for convenience only.
We do not provide legal advice and do not guarantee compliance.
We may update this Privacy Policy from time to time.
Updates will be posted on our website.
Continued use of our services indicates acceptance of any changes.
If you have any questions regarding this Privacy Policy, please contact:
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